use dameware mini remote control purpose

Lock keyboard and mouse (supported for internal users only) Mini Remote Control automatically copies the file to the Uploads folder on the remote machine. On the Dameware Mini Remote Control toolbar, click the Upload icon.

On your local machine, right-click the file to send, and select Dameware MRCC > Copy to remote host.

On the Dameware Mini Remote Control toolbar, click the Download icon.

See Unable to complete a simple file transfer (SFT) with Dameware Mini Remote Control on a Windows 10 computer for a workaround. There is a known issue with simple file transfers on Windows 10 computers.

On the Dameware Mini Remote Control toolbar, click the Chat icon.Įxchange files between your local hard drive and the remote user (supported for internal users only).Invite a remote host to an unattended session in Dameware (applies to Dameware Remote Support centralized).Ĭhat with a remote user (supported for external and internal users).Invite a remote host to an attended session in Dameware (applies to Dameware Remote Support centralized).Connect to an internal computer using Dameware Mini Remote Control (applies to Dameware Mini Remote Control centralized).While there are many support tasks you can perform with Dameware Mini Remote Control, this topic provides steps on how to use features most commonly used by current SolarWinds customers.īefore you begin, Connect to an internal computer using Dameware Mini Remote Control.īefore you begin, perform one of the following: Toggle between monitors if the end user has multiple monitors.Take screen shots of the end user's system.

Lock the remote system so that only the technician has access to the machine.Share files, including hot fixes and executables, with the end user.In addition to the remote control feature, Dameware Mini Remote Control enables you to: This topic applies to both Remote Support and Mini Remote Control.Īfter you connect to an end user's computer, you can use Dameware Mini Remote Control to control all aspects of the user's system as if you were physically accessing the computer. Support users with Dameware Mini Remote Control View All Application Management Products.View All IT Service Management Products.Customer Success with the SolarWinds Support Community.Installing Server & Application Monitor.How to Install NPM and Other Orion Platform Products.Upgrading From the Orion Platform 2016.1 to 2019.4.Upgrading Your Orion Platform Deployment Using Microsoft Azure.Upgrading Isn't as Daunting as You May Think.

SolarWinds Certified Professional Program.

Use dameware mini remote control purpose